In-house assessing gets the big tick

DIY is becoming more and more attractive for successful businesses. When it comes to helping trainees achieve high standards and gain qualifications, having your own in-house assessment expert is making financial and operational sense. Many of New Zealand’s popular cultural institutions are upskilling employees with ServiceIQ’s tourism and museum practice qualifications. They are also choosing ServiceIQ to train their in-house assessors. The growing list includes Canterbury Museum and Te Papa. Training one or more employees as an in-house assessor is a smart move for many businesses. ServiceIQ Assessor Support Manager Elizabeth Parker says there are financial rewards and even better quality learning.

Everyone benefits – the business, employees and visitors

‘With an in-house assessor, you are more easily able to apply consistent standards across your organisation,’ says Elizabeth. ‘It helps to ensure your people have consistent technical and customer service skills that meet your museum’s expectations, and there’s no financial cost to the business for employee assessment. Becoming an assessor is also a great professional development opportunity for your employees. And because they really know their workplace, they are in a perfect position to guide and support trainees to succeed.’

ServiceIQ trains in-house assessors nationwide

The initial workshop provides trainees with the tools they will need to assess in the museum and become qualified and registered assessors. They will then continue to receive on-going support from ServiceIQ’s dedicated Assessor Support Team. This includes assessor moderation at least once a year to help polish and build new skills.

Elizabeth’s tips on choosing your in-house assessor

‘Ideally the person you select should be experienced in your workplace and understand the job roles that they’ll be assessing. They’ll need to be prepared to work with trainees in the organisation to help support them to achieve their qualifications. It’s also important that they have a willingness and openness to learn new skills.’